Privacy Policy

What this policy covers

Camden Highline is committed to protecting your personal information, whether you are a visitor, ticket-buyer, Friend, shopper or other supporter. This policy explains how Camden Highline, collects, manages and uses the personal information you provide to us, whether online, via phone, email, in writing or any other correspondence. In some of the other ways we interact with you, additional terms and conditions may also apply that set out additional ways we may use your personal information. We ensure that we may use your personal information in accordance with all applicable laws concerning data protection and personal information. This policy explains:

  • The information Camden Highline collects about you and why we collect it

  • How we will store and manage that data

  • What we do with the data we collect and store and how we use it

  • Your choices regarding the information you provide to us

Who we are

Camden Highline is a registered company limited by guarantee in England and Wales with registration number 11205376.


Our Site is hosted by Squarespace. Personal Information (as defined below) hosted by or through Squarespace is subject to their privacy policy which may or may not contain terms as protective as this Privacy Policy. By using our Site, you are agreeing to be bound by Squarespace’s privacy policy, which can be found at

Information Collection

For the purposes of this Privacy Policy, “Personal Information” means data that allows someone to identify or contact you, including, for example, your name and e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data.

Personal information we collect

We may collect personal information about you when you engage with us for a number of reasons including when you: book a ticket; become a member; enquire about our activities and services; engage with our social media; make a donation; sign up to receive emails; create an online account; purchase something from us; register for an event or otherwise provide us with personal information that may be used to enhance your experience or enable us to provide a service to you. We may also receive information about you from third parties. This can include information such as your name, postal address, email address, phone number, credit/debit card details and whether you are a tax payer so that we can claim Gift Aid.

We may also gather information about the use of our websites, such as which pages are most visited and which events or facilities are of most interest. We will use this information to improve our website and to ensure we provide the best services for users. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our websites. By submitting your details you enable us (and where applicable any suppliers we use) to provide you with the activities, goods, services, events or online content you select and any other related services Camden Highline may provide.

We do not usually collect ‘sensitive personal data’ from you unless there is a clear reason for doing so, such as where we need this information to ensure that we provide appropriate support, to enable you to enjoy everything we offer across Camden Highline.

Non-personal information

We and/or our third-party service providers may also collect information in a form that does not personally identify you (“Non-Personal Information”). Non-Personal Information can include certain Personal Information that has been de-identified; that is, information that has been rendered anonymous. We and/or our third-party service providers obtain Non-Personal Information about you from information that you provide us, either separately or together with your Personal Information. We also use cookies and other technologies to passively collect Non-Personal Information as described below.

In this Privacy Policy, we refer to all information collected from or about you, including Personal Information and Non-Personal Information, as “Your Information.”

Non-personal information automatically collected

We and our third-party service providers may use a variety of technologies, now and hereafter devised, that automatically record certain usage information. When accessing our Site, Squarespace may log your IP address, access URL, time of access, geographic location, browser type, and referral URL in order to provide us with internal information regarding Site traffic statistics. This information may also be used to identify users who are using our Site for spam or other activity that is deemed in conflict with our Terms of Service. Otherwise, this information is used in the aggregate, and is never linked back to any Personal Information. 

Website users

Camden Highline website uses cookies to help our website work well and to track information about how people are using it. More information on cookies and how to control the cookies we use can be found on the cookies page on our website.

If you register on our website then the following will also apply:

  • The Camden Highline website will collect personal information when you register with us.

  • The website will collect information such as your name, email address and post code. Once you register with the website you will not be anonymous to us when you subsequently sign in.

  • As part of the registration process and continued use of Camden Highline services, you agree to endeavour to ensure that any registration information you give to Camden Highline will always be accurate, correct and up to date

  • We collect and retain information about your transactions with us so that we can process your transactions and deal with future queries.

  • Through your use of cookies, we will receive information from your computer such as your IP address (the unique number that identifies your computer when you use the internet) and we may record this information to provide you with a good experience when browsing our website or to improve the functionality of our site.

Our use of your information

We mainly use Your Information, either alone or in combination with other information, so that we can provide, enhance and personalise our Services and related content.

Your Information is used and disclosed for, but is not limited to, the following purposes:

  • to provide you with the best user experience possible;

  • to respond to your questions and comments;

  • to communicate with you regarding updates to our Services;

  • to send you our newsletter or other subscriptions;

  • to help us develop, customise, deliver, support and improve our Services and content;

  • to protect the rights or property of Camden Highline or our users, and prevent fraud and other prohibited or illegal activities;

  • to protect the security of our Services and business;

  • to conduct system administration and system troubleshooting and to diagnose or fix technology problems;

  • for our internal purposes (such as auditing and data analysis);

  • otherwise, as disclosed to you at the point of collection; and

  • to monitor and analyse use of the Services and for the technical administration of the Services.

We may combine your Personal Information with Non-Personal Information and aggregate it with information collected from other users or sources to attempt to provide you with a better experience, to improve the quality of our Services, and to analyse and understand how our Services are used. We may also use the combined information without aggregating it to serve you specifically. After you terminate your use of the Services, we may continue to use your Non-Personal Information for statistical purposes or other purposes as we see fit. Please note that we cannot guarantee that Non-Personal Information will not identify you as we cannot guarantee that others with access to Non-Personal Information may not have knowledge sufficient to identify you. 

Information sharing and disclosure

We will not rent or sell your Personal Information to others. Non-Personal Information may be provided to third parties for marketing, advertising, or other uses.

Our service providers and other third parties

To operate the Services, we may share Your Information with our agents, representatives and contractors so they can provide us with support services and other features. We also may engage third-party companies and individuals to perform services on our behalf or to assist us in analysing how our Services are used. These third parties may have access to your Personal Information. If they do, this access is provided so that they may perform these tasks on our behalf and we ask these third parties not to otherwise use or disclose your Personal Information in ways that are prohibited by this Privacy Policy, except to the extent required by law. However, Camden Highline is not responsible for the privacy policies and/or practices of such third parties.

Analytics information

Squarespace uses analytics tools to help us measure traffic and usage trends for our Site. These tools collect information sent by your browser as part of a web page request, including the web pages you visit, your browser add-ons, and other information that assists us in improving our Site. We may collect and use this analytics information together with your Personal Information and stitch together session data from user visits to build a broader profile of our individual users so that we can serve you better.

Third-party products and our site

Our Site contain links to, and/or content from, third-party websites and online services. The fact that we link to a website or display an advertisement or other third-party content or product is not an endorsement, authorisation or representation of our affiliation with any of those third parties, nor is it an endorsement of their privacy or information security policies or practices.

This Privacy Policy applies only to our Site and your interactions with those third-party services are governed by the privacy policy of the third party providing it. We do not exercise control over third-party websites, products or services. Other websites, products and services may place their own cookies or other files on your computer and/or collect data or solicit Personal Information from you. We encourage you to read the privacy policies and other terms of such third parties before using their services.

Compliance with laws, legal process and authorities

We may disclose any of Your Information to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to: (1) comply with a legal requirement or process, including, but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures; (2) enforce our Privacy Policy or Terms of Service; (3) respond to claims of a violation of the rights of third parties; (4) respond to user comments or service inquiries; (5) protect our rights, property, or safety and the rights, property and safety of our users or the public; or (6) prevent or stop any activity we may consider to be, or to pose a risk of being, illegal, unethical, inappropriate or legally actionable. However, Camden Highline will endeavour only to disclose information requested via a valid legal process, and will endeavour to notify any user about whom we have disclosed information if possible.

Opting out

If you decide at any time that you no longer wish to receive communications from us, please follow any unsubscribe instructions that may be provided on our Site or in our communications to you. Please note that we may use your Personal Information to contact you with important notifications, such as changes to our terms, conditions and policies; you may not opt out of these notifications. Please also note that we may continue to use Your Information for statistical or other purposes as we see fit after you unsubscribe from any communications and/or terminate your use of the Services.

Changing or deleting your information

We keep your data on your behalf and for your benefit. You can correct your name and e-mail address that we have on file by e-mailing us at , which you may also contact for further assistance and questions regarding this Privacy Policy. If you request us to delete your Personal Information, we will delete such Personal Information within seven (7) business days. We may decline to process change or deletion requests that we deem to be unreasonable, require disproportionate technical effort, jeopardise the privacy of others, or as may be required by law.

Do not track

Squarespace currently does not respond to Do Not Track signals.


Please be advised that while we strive to protect your Personal Information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and we are not responsible for the theft, destruction or inadvertent disclosure of your Personal Information.

Compromise of personal Information

In the event that Personal Information is compromised as a result of a breach of security, Camden Highline will promptly notify those persons whose Personal Information has been compromised, in accordance with the notification procedures set forth in this Privacy Policy, or as otherwise required by applicable law. In the event that we or our Site suffers a data security breach that requires us to provide you with notice, such as under applicable law, you consent to allow us to provide you with such notice by sending an e-mail to the e-mail address you have provided to us.

Notification Procedure

It is our policy to provide notifications, whether such notifications are required by law or are for other business related purposes, to you via e-mail notice, written or hard copy notice, or through conspicuous posting of such notice on our Site, as determined by Camden Highline in its sole discretion. We reserve the right to determine the form and means of providing notifications to you, provided that you may opt out of certain means of notification as described in this Privacy Policy.

Our policy toward children

We do not knowingly collect Personal Information from children under 13 via our Services, and we do not target our Services to children under 13. We encourage parents and guardians to take an active role in their children’s online activities and interests. If we become aware that we have unknowingly collected Personal Information from a child under the age of 13, we will make commercially reasonable efforts to delete such information from our databases. If you are the parent of a child under the age of 13 and have a concern regarding your child’s information on our Site, please contact us at info [at] camdenhighline [dot] com.

Changes to this privacy policy

Our security and this Privacy Policy are periodically reviewed and enhanced as necessary. This Privacy Policy might change as we update and expand the Services. We will notify you of any material changes by posting the new Privacy Policy on our Site. We encourage you to review this Privacy Policy periodically. If you do not understand any of the terms or conditions of any of our policies, you may inquire regarding the same via e-mail at info [at] camdenhighline [dot] com. Your continued use of the Services after any change in this Privacy Policy will constitute your acceptance of such change.

Contacting Us

If you have any questions about this Privacy Policy, please feel free to contact us via mail at Camden Highline, Camden Town Unlimited, Top Container, 5-7 Buck Street NW1 8NJ, or via email info [at] camdenhighline [dot] com.

Effective January 2018