What this policy covers
Camden Highline is committed to protecting your personal information, whether you are a visitor, ticket-buyer, Friend, shopper or other supporter. This policy explains how Camden Highline, collects, manages and uses the personal information you provide to us, whether online, via phone, email, in writing or any other correspondence. In some of the other ways we interact with you, additional terms and conditions may also apply that set out additional ways we may use your personal information. We ensure that we may use your personal information in accordance with all applicable laws concerning data protection and personal information. This policy explains:
The information Camden Highline collects about you and why we collect it
How we will store and manage that data
What we do with the data we collect and store and how we use it
Your choices regarding the information you provide to us
Who we are
Camden Highline is a registered company limited by guarantee in England and Wales with registration number 11205376.
Personal information we collect
We may collect personal information about you when you engage with us for a number of reasons including when you: book a ticket; become a member; enquire about our activities and services; engage with our social media; make a donation; sign up to receive emails; create an online account; purchase something from us; register for an event or otherwise provide us with personal information that may be used to enhance your experience or enable us to provide a service to you. We may also receive information about you from third parties. This can include information such as your name, postal address, email address, phone number, credit/debit card details and whether you are a tax payer so that we can claim Gift Aid.
We may also gather information about the use of our websites, such as which pages are most visited and which events or facilities are of most interest. We will use this information to improve our website and to ensure we provide the best services for users. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our websites. By submitting your details you enable us (and where applicable any suppliers we use) to provide you with the activities, goods, services, events or online content you select and any other related services Camden Highline may provide.
We do not usually collect ‘sensitive personal data’ from you unless there is a clear reason for doing so, such as where we need this information to ensure that we provide appropriate support, to enable you to enjoy everything we offer across Camden Highline.
Non-personal information automatically collected
We and our third-party service providers may use a variety of technologies, now and hereafter devised, that automatically record certain usage information. When accessing our Site, Squarespace may log your IP address, access URL, time of access, geographic location, browser type, and referral URL in order to provide us with internal information regarding Site traffic statistics. This information may also be used to identify users who are using our Site for spam or other activity that is deemed in conflict with our Terms of Service. Otherwise, this information is used in the aggregate, and is never linked back to any Personal Information.
If you register on our website then the following will also apply:
The Camden Highline website will collect personal information when you register with us.
The website will collect information such as your name, email address and post code. Once you register with the website you will not be anonymous to us when you subsequently sign in.
As part of the registration process and continued use of Camden Highline services, you agree to endeavour to ensure that any registration information you give to Camden Highline will always be accurate, correct and up to date
We collect and retain information about your transactions with us so that we can process your transactions and deal with future queries.
Our use of your information
We mainly use Your Information, either alone or in combination with other information, so that we can provide, enhance and personalise our Services and related content.
Your Information is used and disclosed for, but is not limited to, the following purposes:
to provide you with the best user experience possible;
to respond to your questions and comments;
to communicate with you regarding updates to our Services;
to send you our newsletter or other subscriptions;
to help us develop, customise, deliver, support and improve our Services and content;
to protect the rights or property of Camden Highline or our users, and prevent fraud and other prohibited or illegal activities;
to protect the security of our Services and business;
to conduct system administration and system troubleshooting and to diagnose or fix technology problems;
for our internal purposes (such as auditing and data analysis);
otherwise, as disclosed to you at the point of collection; and
to monitor and analyse use of the Services and for the technical administration of the Services.
We may combine your Personal Information with Non-Personal Information and aggregate it with information collected from other users or sources to attempt to provide you with a better experience, to improve the quality of our Services, and to analyse and understand how our Services are used. We may also use the combined information without aggregating it to serve you specifically. After you terminate your use of the Services, we may continue to use your Non-Personal Information for statistical purposes or other purposes as we see fit. Please note that we cannot guarantee that Non-Personal Information will not identify you as we cannot guarantee that others with access to Non-Personal Information may not have knowledge sufficient to identify you.
Information sharing and disclosure
We will not rent or sell your Personal Information to others. Non-Personal Information may be provided to third parties for marketing, advertising, or other uses.
Our service providers and other third parties
Squarespace uses analytics tools to help us measure traffic and usage trends for our Site. These tools collect information sent by your browser as part of a web page request, including the web pages you visit, your browser add-ons, and other information that assists us in improving our Site. We may collect and use this analytics information together with your Personal Information and stitch together session data from user visits to build a broader profile of our individual users so that we can serve you better.
Third-party products and our site
Our Site contain links to, and/or content from, third-party websites and online services. The fact that we link to a website or display an advertisement or other third-party content or product is not an endorsement, authorisation or representation of our affiliation with any of those third parties, nor is it an endorsement of their privacy or information security policies or practices.
Compliance with laws, legal process and authorities
If you decide at any time that you no longer wish to receive communications from us, please follow any unsubscribe instructions that may be provided on our Site or in our communications to you. Please note that we may use your Personal Information to contact you with important notifications, such as changes to our terms, conditions and policies; you may not opt out of these notifications. Please also note that we may continue to use Your Information for statistical or other purposes as we see fit after you unsubscribe from any communications and/or terminate your use of the Services.
Changing or deleting your information
Do not track
Squarespace currently does not respond to Do Not Track signals.
Please be advised that while we strive to protect your Personal Information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and we are not responsible for the theft, destruction or inadvertent disclosure of your Personal Information.
Compromise of personal Information
Our policy toward children
We do not knowingly collect Personal Information from children under 13 via our Services, and we do not target our Services to children under 13. We encourage parents and guardians to take an active role in their children’s online activities and interests. If we become aware that we have unknowingly collected Personal Information from a child under the age of 13, we will make commercially reasonable efforts to delete such information from our databases. If you are the parent of a child under the age of 13 and have a concern regarding your child’s information on our Site, please contact us at info [at] camdenhighline [dot] com.
Effective January 2018